Contact / Routing desk — 01
Talk to the right team
Whether you need support, want to partner with us, or need to report a security concern, there's a dedicated, numbered channel for it.
02 — Channel matrix
Pick a channelPersonal support
Accounts, cards and payments.
support@spuke.example
Business support
Company accounts and teams.
business@spuke.example
Partnerships
Platforms and integrations.
partnerships@spuke.example
Compliance enquiries
Verification and reviews.
compliance@spuke.example
Press
Media and brand requests.
press@spuke.example
Security reports
Responsible disclosure.
security@spuke.example
03 — The desk
Remote-first, always routed
No single headquarters — our teams work distributed, coordinated in writing, across time zones. Every message is routed to the right desk within the response times below.
Office
Remote-first
Support hours run Monday to Friday, with priority handling for compliance and security.
Enquiries are routed automatically to the matching desk based on the topic you select — no manual forwarding, no delay.
04 — Send a message
Write to us
This form is a demonstration and is not connected to a live inbox in this preview.
05 — Directory & response times
Scroll to compareChoose the right team
Team
Purpose
Response time
Personal support
Accounts, cards and payments
Within 1 business day
Business support
Company accounts and teams
Within 1 business day
Partnerships
Platforms and integrations
Within 3 business days
Compliance enquiries
Verification and reviews
Prioritised, no fixed SLA
Press
Media and brand requests
Within 5 business days
Security reports
Responsible disclosure
Prioritised, no fixed SLA
What to expect
No guaranteed SLA
We aim to respond as quickly as we reasonably can, though timing depends on the topic and volume.
Compliance & security first
These matters are typically prioritised over general enquiries.
Urgent account issues
For urgent account issues, use the in-app support option where available.
Security reports
Use the security channel rather than the general form for suspected vulnerabilities.
Office
Office details
Headquarters
Remote-first
Support hours
Mon–Fri
Languages
English
Security disclosures
security@spuke.example
Spuke is a financial technology platform. Account, payment, card and currency services may be provided by licensed financial institutions and programme partners. Product availability is subject to eligibility, verification and partner approval.
Offices / Legal entities
United Arab Emirates
Spuke FZE
Block B – B59-038Sharjah Research, Technology & Innovation Park (SRTIP)Sharjah, United Arab EmiratesUnited Kingdom
Spuke Ltd
71–75 Shelton StreetCovent GardenLondon WC2H 9JQ, United KingdomUnited States
Spuke LLC
30 N Gould St, Ste RSheridan, WY 82801United StatesStill have questions?
The help centre covers most common questions
Browse answers before you need to contact us.